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  • HEDELIUS customer service.

    Always by your side.

In the service of our customers.

With a rapid on-site service and a guaranteed machine availability of 95% we set the standard for service in the German machine tool industry. HEDELIUS customers can reach competent and qualified advisors via a free service hotline. With the new HEDELIUS Service App customers can make service, inspection or spare parts requests quickly and easily directly at the machine. The comprehensive network of service technicians guarantees quick assistance in the event of a malfunction. Over 2000 Spare parts are in stock in our central warehouse.

Download the service app for free.

With the new HEDELIUS Service App, customers based in Germany can contact our service team directly at the machine. It's easy and convenient:

  • Service requests

  • Inspection requests

  • Replacement parts requests

Upload photos or videos of your service case directly from the machining centre. The HEDELIUS Service App is also fully functional offline and can be used extensively even with a limited internet connection.

DOWNLOAD iOS
DOWNLOAD Android

Customer testimonials.

Our customers are at the centre of all our efforts, and their satisfaction is the best proof of the quality of our service. Read what our customers have to say about their experiences with HEDELIUS customer service. These voices will give you an idea of the output we provide on a daily basis in the form of advice, support and technical assistance.

Discover more reports from our customers from a wide range of industries.

"The service technicians are well trained. You simply have the feeling that you are in good hands."

Susanne Müller & Stefan Förster, Förster Sondermaschinen GmbH

"When we need the service, we get support and are not just a number."

Ralf Herrmann, GEMÜ Gebr. Müller Apparatebau GmbH & Co. KG

"The service response times are great. HEDELIUS always sends well-trained service technicians. We are completely satisfied, which is something we haven't experienced from other providers."

Michael Möllmann, SEEPEX GmbH

"The good service was a decisive factor in our decision to opt for a HEDELIUS machining centre again in 2017."

Peter Dorau, Trissler & Kielkopf GmbH

Experience and expertise.

At HEDELIUS, you benefit from a service team that can draw on decades of experience and in-depth expertise. Our experts know the details of our machines and are ideally equipped to help you quickly and reliably - whether for maintenance, repair or optimisation of your systems. You can rely on our in-depth expertise, which is always kept up to date through continuous training and direct dialogue with our customers.

"Feedback from satisfied customers is what makes the difference"
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"We are constantly evolving with the technology"
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