COMPETENT. SERVICE HOTLINE.
HEDELIUS customers can reach competent service technicians via a free service hotline. Every third service enquiry can be answered directly over the telephone.
HEDELIUS Customer service.
At HEDELIUS, machine availability takes centre stage. Our comprehensive service ensures that your CNC machining centres run optimally and downtimes are kept to a minimum. With guaranteed machine availability of 95%, fast on-site services and innovative digital solutions, we are setting standards in the German machine tool industry.
You can rely on our decades of experience and a nationwide network of qualified service technicians. Find out more about the range of services we offer.
DIGITAL. SERVICE APP.
With the HEDELIUS Service App, the operator can quickly and easily submit a service, inspection or spare parts request directly at the machine.
PERSONALLY. ON SITE NATIONWIDE.
The comprehensive network of service technicians and professional deployment planning guarantee fast, qualified assistance in the event of a fault.
In case of service.
In the event of a service call, HEDELIUS prioritises a fast and reliable solution. Our highly qualified service team is well prepared to minimise downtime and get your production back up and running as quickly as possible. With a comprehensive network of service technicians and state-of-the-art digital tools, we guarantee efficient problem solving on site or remotely.
Learn more about the process of a service case.
1 | Service request
The customer submits a service request by telephone, e-mail, service app or online form.
2 | Service hotline
Acceptance of the service request by our service team and subsequent prioritisation:
1 = standstill
2 = limited production
3 = general questions
3 | Hotline technician
After the enquiry, the customer is called back within around 30 minutes (priority 1) to solve the problem by telephone or to plan the on-site deployment.
About 30 % of all service enquiries can already be released by telephone.
4 | Service technicians on site
If the problem cannot be released by telephone, a service technician will usually be on site at the customer's premises within 48 hours of the enquiry.
Your service benefits with HEDELIUS.
With HEDELIUS, you benefit from a comprehensive service package that maximises your machine availability and minimises downtime. Our customers enjoy a wide range of benefits, including a fast response time, high spare parts availability and a competent service team that is always ready to support your production processes. Discover how our customised service offerings increase your efficiency and optimally protect your investments.
