HEDELIUS customer service.

In the service of our customers.

With a rapid on-site service and a guaranteed machine availability of 95% we set the standard for service in the German machine tool industry. HEDELIUS customers can reach competent and qualified advisors via a free service hotline. With the new HEDELIUS Service App customers can make service, inspection or spare parts requests quickly and easily directly at the machine. The comprehensive network of service technicians guarantees quick assistance in the event of a malfunction. Over 2000 Spare parts are in stock in our central warehouse.

Download the service app for free.

Customer testimonials.

Our customers are at the centre of all our efforts, and their satisfaction is the best proof of the quality of our service. Read what our customers have to say about their experiences with HEDELIUS customer service. These voices will give you an idea of the output we provide on a daily basis in the form of advice, support and technical assistance.

Discover more reports from our customers from a wide range of industries.

Experience and expertise.

At HEDELIUS, you benefit from a service team that can draw on decades of experience and in-depth expertise. Our experts know the details of our machines and are ideally equipped to help you quickly and reliably - whether for maintenance, repair or optimisation of your systems. You can rely on our in-depth expertise, which is always kept up to date through continuous training and direct dialogue with our customers.